Terms & Conditions

STICHTING WOMEN WIN

Tolstraat 127 – 3
1074 VJ Amsterdam
The Netherlands

KvK Registration: 34267612

 

 

TERMS & CONDITIONS

Website

The Goal Programme website is owned and operated by Stichting Women Win, a company registered under the laws of the Netherlands.

Use of Goal Programme's website www.goalprogramme.org is submitted to the following general terms and conditions. Please take good notice of the contents of this disclaimer. By making use of this website, you accept the general terms and conditions set forth. Women Win has the right to change the text at any given moment.

These terms and conditions are governed by Dutch law and any disputes arising in any way in relation hereto shall be subject to the exclusive jurisdiction of the Dutch Courts.

 

Purpose

This website is meant to offer information about the Goal Programme.

All given information is general and is not intended to be offered as a personal, professional, judicial advice or an equivalent of these. Content of this website can change without notice in advance (including the hyperlinks).

 

Website Use

Women Win has carefully compiled the contents of this website and in accordance with the current state of knowledge. Great care is also given to the design and maintenance of this website. That does not guarantee the accuracy of the information provided. Therefore Women Win cannot be held responsible for the content of the website or for the use made of it. Access to and use of this website as well as web sites related or connected to this by links are at the user’s own risk. Damage and warranty claims arising from missing or incorrect data are excluded. When Women Win is informed about errors or incomplete information, Women Win should then correct or supplement as soon as possible. In case you detect incorrect information, please let us know.

 

Technical Specs

Damage and warranty claims arising from missing or incorrect data are excluded. Women Win bears no responsibility or liability for damage of any kind, also for indirect or consequential damages resulting from access to or use of this website www.goalprogramme.org or websites related or connected to this by links.

 

Cookies

Our website can make use of so called ´cookies´. These are small information packages that keep useful information on your hard disk. With every new visit to our website this information is sent to the server. This makes it easier to access our website. You will receive notifications when we are using cookies. You can decide yourself if you want to prevent the use of cookies.

 

Copyright

Unless otherwise specified the content of all pages of this website are owned by or licensed to Women Win. You have the right to consult our webpages, use it for personal means and reproduce any material, as long as it complies with copyright law.

 

Links

You are allowed to apply links to our website on your own website. It is common knowledge that you would open the link in a new page. Clearly show the url that links to Goal Programme’s website. Compliance to common rules used on the world wide web are expected.

Would you like to copy information from our website; please contact us. Women Win reserves all intellectual property rights on the website www.goalprogramme.org and the information made available on that website.

 

Confidentiality

Every commentary or material that you will fully and without pressure issue to Women Win, including information or reactions concerning the content of this website will be considered non-confidential. Women Win rejects any obligation to react in a certain way to the reactions or information given to us, through this site. We can use the given information to our own judgement, with restriction to the laws of privacy. By using this website, you comply to the fact that Women Win can use ideas, concepts, knowledge and techniques, that may be concealed in your reactions to which ever goal useful to Women Win.

 

Privacy

Stichting Women Win is committed to protecting the privacy of those using our website. Any personal information provided by you is used only in ways that comply to the law that protects privacy,  “Wet Bescherming Persoonsgegevens” (WBP). Any personal information provided by you is used only to help us provide a better service to you and for us to identify your needs and requirements. We do not pass any personal information to third parties or uses it for marketing databases. If you do not want Women Win to use your personal data, you can opt out in writing (Tolstraat 127 - 3, 1074 VJ Amsterdam, The Netherlands or by email: info@womenwin.org)

 

Limitation of Liability

Women Win shall use reasonable skill and care in the operation of the Website. However, you hereby acknowledge that:

Women Win makes no warranty as to the accuracy, reliability or currency of any information on this Website.

Women Win shall not be liable for any interruption or suspension of the Website or related services due to circumstances beyond its control including, without limitation any breakdown in Internet connectivity or security.

Women Win shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the access to or use of this Website, including, without limitation, damage arising as a result of any bugs, trojan horses, viruses, worms or other harmful codes or errors experienced as a result of accessing the Website.

To the fullest extent permitted by applicable law, Women Win shall not be liable to any User under contract, tort, equity or otherwise for any loss or damages arising out of our in connection with the User's use of the Website or the provision of services by Women Win, whether any of the foregoing are, without limitation, special, incidental, indirect, punitive or consequential and /or, whether any of the foregoing are, without limitation, occasioned by the negligence, fault, error, omission, act or breach of Women Win, its employees, contractors or sub-contractors.

 

Complaints

Women Win aims to be a reliable and transparent organization and ally, providing high-quality service to donors, partners and grantees.

We are however aware that this will not always turn out to everyone’s satisfaction.

It is for this reason that we welcome, and take seriously, feedback from our stakeholders and have in place a formal complaints and appeals process.

Complaints are handled with care and attention and can be made by a donor, partner or grantee who is in disagreement with a Women Win decision or the manner that Women Win has handled donations, correspondence or public relations.

 

The Procedure

A complaint must be submitted in writing within two months after the date of the decision or the event it regards, addressed to the director of the department in question.

In order to address and settle your complaint in an optimal way, we would like to receive the following information:

Description of complaint or suggestion
Description of how and when the complaint arose
Your name, telephone number and e-mail address
Your relation to Women Win (e.g. donor, sponsor, grantee, partner, supplier, stakeholder, or other)

An acknowledgement of receipt will be sent, either by email or letter.

The complaint is registered at Women Win. Complaints are reviewed and evaluated on a regular basis.

The complaint will initially be handled by the employee directly involved and, if required, by the director of the department in question.

A response can be expected within three weeks of receipt.

If this deadline is not feasible, a written note will be sent giving the reason for the delay and a new deadline for the settlement of the complaint.

If the person or organization who filed the complaint disagrees with the response, it is possible to lodge an appeal.

The appeal must be submitted within four weeks and be addressed to the executive director.

The second assessment focuses on the care with which the complaints procedure has been followed.

A response on the appeal will be sent within three weeks of receipt. If this deadline is not feasible, a written note will be sent giving the reason for the delay and a new deadline for the settlement of the appeal.

This second assessment is final and cannot be re-appealed.

Personal details of the person who has complained or appealed a decision are handled and recorded with care and confidentiality according to privacy laws.